Frequently Asked Questions

Each Ultra Ankle brace is designed for different needs and activities. You can check out our brace comparison page HERE. If you’re still unsure, please contact us and we’ll help you find the right brace for your needs.

Visit the Fitting Tips page for product-specific fitting videos, custom form-fitting instructions, and recommended footwear.

We recommend wearing a sock with your brace for comfort and to help manage moisture during extended wear.

Yes. With our Ultra Zoom, Ultra High-5, and Ultra CTS you can speed up the custom form-fitting process. Visit the Fitting Tips page for more information.

This can be normal for a hinged ankle brace as the hinge can dry out over time. Simply spray the hinges with a silicon-based lubricant and then wipe off the excess with a rag.

If you’re wearing an Ultra Zoom, Ultra CTS, or Ultra High-5, we don’t recommend it. Taping underneath a hinged ankle brace can create additional friction against the skin, which may lead to chafing or blisters. The Ultra 360 can be worn over athletic tape if additional taping is desired.

For our Ultra Zoom, Ultra High-5, and Ultra CTS ankle braces we offer a 60-day return policy. We want you to wear the brace. There is a 30-day return policy on our Ultra 360 ankle brace.

Hand wash your Ultra 360 with soap and water, then allow it to air dry completely before wearing it again.

Yes. The Ultra 360 has a universal design and can be worn on either the left or right ankle.

Adjust the Figure-8 straps until your ankle feels secure and stable without being uncomfortably tight. Increase or decrease the tension to personalize the level of stability that feels right for you.

Yes. The Ultra 360 can be worn with or without shoes, making it a versatile option for recovery, everyday activity, or times when you’re not wearing athletic footwear.

Absolutely. The Ultra 360 provides adjustable, tape-like stability for basketball, volleyball, soccer, football, pickleball, tennis, and other activities.

Yes. The Ultra Zoom’s soft-shell uses body heat to custom form-fit to your foot and ankle. Start by wearing it inside your athletic shoes for 15–20 minutes at a time as it gradually forms for a more personalized, comfortable fit.

Reset your shoe laces. Loosen them fully, insert your foot and brace, then retighten from the toes up. This creates the extra room needed for the Ultra Zoom to fit comfortably and securely inside your athletic shoe.

No. The hinged design allows your ankle to move naturally while working in tandem with the soft-shell to help limit excessive rolling and turning.

Yes. The Ultra Zoom allows protected ankle movement while helping reduce the risk of rolling the ankle again. Natural movement helps maintain blood flow to the affected area while the brace helps protect against further injury during recovery.

The two Velcro straps sit above and below the ankle joint instead of wrapping it like a traditional lace-up. They stay securely in place for hours without constant tightening or readjustment. Set it and forget it.

Yes. However, once you’ve begun form-fitting the brace to either your right or left ankle, you will need to label it “right” or “left” as it will be custom-fit to that side.

No. The Ultra Zoom is designed to be worn inside a properly laced athletic shoe for maximum stability.

• Yes. Wear the Ultra High-5 inside your shoes or boots for 15–20 minutes at a time. Body heat gradually custom form-fits the brace to your foot and ankle for personalized comfort and fit.

The Ultra High-5 is designed for active adults with weak ankles, individuals with chronic ankle instability, or ankles that repeatedly roll or give way.

Absolutely. That’s where the Ultra High-5 really shines. Its lightweight construction and cushioned padding provide dependable stability for long days working, hiking, walking, traveling, or simply staying active.

We don’t recommend it. The Ultra High-5 is designed for everyday activity, not the cutting, jumping, and lateral movement of competitive sports. For those activities, consider the Ultra Zoom or Ultra 360.

The Ultra High-5 fits most athletic shoes and low- to mid-top hiking and work boots. It is not designed for high-top boots. Loosen your laces more than usual before inserting your foot and brace, then retighten for a secure fit.

Yes. Place the bottom of the Ultra High-5 underneath your orthotic insole for a proper fit.

Yes. Wear the Ultra CTS inside your shoes or boots for 15–20 minutes at a time. Body heat gradually custom form-fits the brace to your foot and ankle for a more personalized, comfortable fit.

The Ultra CTS is designed for people dealing with ankle arthritis, chronic ankle pain, and weight-bearing pain during standing and walking. It also provides rotational stability for athletes recovering from high ankle sprains.

The Ultra CTS fits most athletic shoes. Loosen your laces more than usual before inserting your foot and brace, then retighten for a comfortable, secure fit.

Yes. Place the bottom of the Ultra CTS underneath your custom orthotic insole for a proper fit.

When appropriate. The Ultra CTS provides rotational stability to the lower leg to help reduce stress on the injured ligaments and protect against further injury. Whether you should continue playing depends on the severity of your injury and your individual situation. Follow the guidance of your athletic trainer or healthcare professional before returning to competition.